::NEWS::  Order any plan for 12 months and save 15% ::NEWS:: Now you can order Windows or Linux Plan by only $5.95  ::News::  All setup fees are canceled  ::NEWS::  Order any plan for 12 months and save 15%  ::NEWS::  Now you can order Windows or Linux Plan by only $5.95  ::News::  All setup fees are canceled
Home
Windows Plans
Small
Medium
Enterprise
Compare All Plans
Linux Plans
Small
Medium
Enterprise
Compare All Plans
Reseller Plans
Windows
Linux
Domain Names
Help
FAQ
Contact Us
Help
 

2- Billing and Account

 
  1. Prepay for a Year
  2. Failed Credit Cards
  3. Change Credit Cards
  4. Cancellations
  5. Shopping cart modules available:

 

Questions and Answers


Prepay for a Year

Prepay for one year on any web hosting plan (excluding reseller plans), and receive the last month of service free!
Top
Failed Credit Cards


If your billing is not through 2checkout you will receive an email informing you that your credit card has failed to bill to the email address that we have on file. This email will give you 48 hours in which to open a support ticket and start new billing. After 48 hours the account will be suspended until new payment arrangements have been made. Accounts suspended for 30 days or more will be terminated.

If your billing is through 2checkout. 2checkout will attempt to charge your card for a maximum of 15 times. You will receive an email at the email address you used when starting the billing informing you that it has failed which will provide you with a link to change the credit card on file. After 15 attempts the billing will be cancelled and the account will be suspended. Accounts suspended for more than 30 days will be terminated.
Top
Change Credit Cards


If you wish to change the credit card used for billing your TCH account, you can make the change yourself. Here's how:

Arrow

Obtain your most recent automatic monthly transaction or e-mail to determine which vendor is handling the transaction for TCH. Also make note of the invoice or order#.

Arrow

If your billing is through 2checkout you can contact them using the information below, if it is not through 2checkout please open a support ticket with the billing department for instruction on updating your billing information.

2co

2Checkout:
Customer service number: 1-877-294-0273
Web site: https://www.2checkout.com/cgi-bin/urec.2c

If you have any questions, you can certainly contact our Help Desk, but do not include your credit card number in any correspondence with TCH. The billing department can also be contacted by phone: 11AM - 2PM EST Monday - Friday 1-(810)245-6820 If you can not reach us during these hours, please leave a message and we will return your call.


Top
Cancellations

If you wish to cancel your TCH account, please open a support ticket with the billing department here: TotalChoice Hosting Cancellation Request
Top
Shopping cart modules available:

Interchange Shopping Cart
Agora Shopping Cart
Issue with using Interchange with CPanel

Top
 
HOME   |   WINDOWS   |   LINUX   |   DOMAINS   |  HELP   |   FAQ   |   CONTACT US   | PRIVACY POLICY |
SPAM POLICY | REFUND POLICY
Copyright © 2007 TimeToHost. All Rights Reserved.